Option 1 · In the app
- Sign in to your WheelZhaven account.
- Open your account/profile area and choose Delete account.
- Complete any recent mobile-OTP verification requested for account security.
- Read the confirmation and confirm deletion.
Option 2 · Without the app
Email wheelzhaven@gmail.com with the subject “WheelZhaven account deletion request”. State that you want your account and associated personal data deleted and include the registered email address or phone number needed to identify it.
We will confirm account ownership before processing a manual request. Opening an email or WhatsApp message does not automatically delete your account; you must send the request and complete the verification process.
What deletion covers
Account deletion is intended to remove your account/profile, your saved lists and inspection shortlist, your vehicle listings and associated media, and your conversations from the active service. Deletion cannot undo information already seen, copied, or shared by another person, or remove copies held independently by third-party services.
Retention exceptions
Records that must be kept for a legal obligation, a fraud investigation, or a dispute may be retained for that purpose. Where an exception applies, we will explain the affected records and the reason when handling your request.
Support will not ask you to disclose a Google password, phone verification code, or payment PIN. Do not attach identity or vehicle documents to the initial deletion email.
For a request about particular data rather than your entire account, describe that in your email. Read the privacy policy for more information.